We want you to love your purchase, but if an item fails to meet your expectations we will accept its return. Please note, once an order is placed the processing begins immediately and cannot be changed or canceled.
Bicycles must be returned to your Giant retailer:
Bring your order, with proof of purchase, to the local Authorized Giant retailer who assembled your bike. You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) destination fees, plus any applicable tax, so long as any such bicycle is like-new and undamaged.
To make a return for a refund, please follow these guidelines:
- Returns will be accepted within 14 days of the invoice
- Items must be in like-new, unused* condition, and undamaged
- Proof of purchase is required
- Credit will be issued to the original payment type used for the purchase. If a digital gift card was redeemed, this payment method will be credited first.
*E-Bikes must have less than 10 miles to be considered unused.
Items ineligible for return:
- The item was not purchased from Giant-Bicycle.com/us, Liv-Cycling.com/us, or Momentum-Biking.com/us
- The item was invoiced more than 14 days ago
- The item has been used
- The item is not in new condition
- The item was marked "final sale"
- The item was damaged by improper use or accident
Gear and Rider Apparel returns:
New, unused items are eligible for a refund within 60 days of purchase. Used items are eligible for online store credit within 60 days of purchase. We do not offer exchanges.
To make a return for a refund, please follow these guidelines:
- Returns will only be accepted within 60 days of purchase
- Items must be in new, unused condition with all original, undamaged packaging
- Proof of purchase is required
- Credit will be issued to the original payment type used for the purchase. If a digital gift card was redeemed, this payment method will be credited first.
Items ineligible for return:
- The item was not purchased from Giant-Bicycle.com/us, Liv-Cycling.com/us, or Momentum-Biking.com/us
- The item was purchased more than 60 days ago
- The item was marked "final sale" (these items cannot be exchanged)
- The item was damaged by improper use or accident
Digital Gift Cards:
Digital Gift Cards cannot be returned, resold, or canceled. To learn more about our Digital Gift Card Terms and Conditions, click here.
To Start a Gear Return:
Please email GiantWebLink@GiantBicycle.com with your Order Reference Number to obtain a Return Merchandise Authorization (RMA). You will have the option to receive a return label or to drop it off at your local retailer. Please include the Return Form with your returned product.
You may be eligible for a full refund of the purchase price, not including initial S&H charges, destination fees, plus any applicable tax, as long as new, unused items meet the refund eligibility terms above. You may be eligible for an online store credit equal to the purchase price, not including initial S&H charges, plus any applicable tax, as long as used items meet the online store credit eligibility terms above and are returned clean.
All returns:
Refunds, less original S&H and/or destination fees, will be credited to the original credit card account used for purchase within 30 days after the return is received. Online store credits, less original S&H and/or destination fees, will be issued within 30 days after the return is received. If there was an error on your order, such as the wrong item shipped or damaged during shipping, Giant will credit your original S&H charges and/or destination fees (if applicable). If an item is returned that does not meet the eligibility guidelines listed above, the return will be declined and the item returned to you.
*If a digital gift card was redeemed, this payment method will be credited first.
If you have any questions regarding your purchase or its warranty, please email RiderSupport@GiantBicycle.com for assistance.
Warranty information
Bicycles:
If you need assistance regarding your bicycle's warranty, please take your bicycle to your local Authorized Giant retailer.
Gear:
Giant warranties all Giant-branded Gear against defects in materials and manufacturing for at least one year from the date of purchase. Giant Gear with longer warranty periods are as follows: Giant WheelSystems and Contact Switch Seatposts have a two-year warranty from the date of purchase against defects in material and manufacturing. Giant trainers have a limited lifetime warranty against defects in material and manufacturing for as long as the original purchaser owns one.