Product Support
How can I order replacement parts from you?
Unfortunately, we do not sell components directly to consumers. However, please contact our Rider Support team who can specify availability and provide a part code, whereby, you can order the part directly through a Giant authorised store.
Where can I get a copy of the owner’s manual for my bike?
Our owner’s manuals can be found on our owners manuals page. If your bike is over 5 years old, please contact us for the manual.
Stock
Why has my Giant bike still not been received by the store?
This can be due to many reasons outside of our control, including customs clearance delays and a recent lockdown at our main manufacturing sites, which caused production to be suspended. Please be assured that we strive to facilitate store’s stock requirements, as quickly as possible.
When will the new models be released?
Due to a recent lockdown at our main manufacturing sites, production was suspended. This has caused a delay in the release of new models. Please be assured that we continue to strive to release new bikes as soon as possible.
Can I order Giant products directly from the Giant website?
Due to administrative issues, Giant bicycles can only be purchased directly through a Giant authorised store, for locations in Ireland.
Warranty
How do I make a warranty claim?
If you wish to start a warranty claim, please contact the Giant dealer store where you purchased the product, to arrange an examination. Once this is arranged, please bring the item, along with your proof of purchase to the store, whereby, the store staff will liaise with our warranty team, in order to advise on the option/s available to you.
Please note, we are unable to diagnose any issues without physically inspecting the product itself.
For more information, please view our dedicated warranty page.
What documents do I need to start a warranty claim?
You just need to take your proof of purchase, along with your bike, to the Giant retailer where the bike was purchased.
Maintenance & Repairs
What shall I do if my bike sustains an impact?
We advise you stop riding your bicycle and take it to your local retailer for inspection so they can ensure it is safe to ride
How often should I clean my bike?
Proper bike cleaning should be a big part of your bicycle maintenance routine. Washing your bike regularly will ensure all your expensive bike parts have a long and happy life. Whether you ride a road bike or a mountain bike, taking the time to wash your bike (especially your drivetrain) is a necessity. For road bikes, we suggest degreasing and 're-greasing' your drivetrain every 100 miles. For mountain bikes, you should clean your bike after every muddy ride or every couple of weeks with regular use in dry climates.
How often does a mechanical bike need servicing?
It is recommended that you should take your bike in for a service check roughly around 3 months after owning the bike. After this period, it is recommended that you take your bike in for a minor service check every 12 months. However, this does depend on how much you use the bike.
Complaints
We are committed to investigating all valid complaints about our products and services.
Please initially contact our Rider Support team with your concern.
Our second point of escalation would be our Rider Support Manager.
Our last point of escalation is with our dedicated complaints team, whom are contactable by the following methods,
Email: complaints@giant-bicycles.co.uk
Post:
Giant IE Complaints Department,
Giant UK Ltd,
Charnwood Edge,
Cossington
LE7 4UZ
Our complaints team commit to a response within 2 working days.